Guiding Principles
Our Working Policies: What We Stand For
Our Business Philosophy and Values
Values are to a business what blueprints are to a house: they determine its final outcome. Our work ethic defines how we behave, not unnaturally following a mere code of practice, but spontaneously flowing out in everything that we do.
This is who we are, and this is how we work.
We uphold the highest and fairest work policies that we know of because this is what we believe in and we are utterly committed to our firm convictions.
Delivering Excellence
We believe in upholding the highest level of work ethic and delivering the best we are able to honestly and properly.
If we assess a job to be beyond our capacity, we will not overreach ourselves but will let you know and recommend alternative solutions: we understand and respect our limits.
We believe that our clients should never feel any doubt as to whether they received fair work for a fair wage. Slacking off, poor workmanship, dodgy dealings or being ripped off ought never be the case when you use our services. We guarantee full peace of mind knowing that your money is well spent on high quality services which we will ensure is carried to completion. This is our full assurance guarantee.
Ensuring Safety
We are absolutely committed to our clients’ health and safety as well as our own and Personal Protective Equipment is rigorously adhered to as is working in a safe environment. We will not come to clients if we are sick and likewise will not do any work in the house if a client or resident is sick. If social distancing is maintained, outdoor work may be done as long as access is clear, however it is far safer to simply postpone the booking.
If any risk presents itself we will inform you and deal with it as our duty of care where possible or at least inform you so the issue can be rectified. We are insured with Viz Insurance in public liability for up to 20 million AUD for your assurance and have employee workers’ compensation cover with Allianz.
Genuine Care
At LAWN & LINTEL, we believe in investing in clients and building long term relationships where you will be confident your job is done professionally and excellently.
We truly believe in prioritizing Principles then People over Profit.
Ask us how we have gone the extra mile to ensure that our business delivers. There is not a single instance where we have been ashamed of a business dealing, knowing we have always done the right thing and been open and transparent with our clients.
Our Commitment to You
Keeping Our Word
Customers who ask for quotes can rest assured with our policy that for all things being considered, the final cost of the work will not exceed the final quote unless unforeseeable circumstances require additional materials or labour which could not possibly have been accounted for at the time of estimation. Admittedly, the danger for us is that if we under-estimate, we will lose money from our own pocket and thus our hard quotes will always account for that element of uncertainty. If we finish the job for less than the quote, we will charge less than the quote. This is our “less than or equal to” policy for the benefit of our customers. It is far better to be sure of a higher quote with the possibility of discount than to be unsure of a lower quote with the possibility of a price hike. Put it this way, would you rather an upfront max limit quote for $800 which turns out to be chargeable to only $700 at the end of the project or an unrealistic undercut quote for $400 but it turns out to need another $100 and then another $100, and then another $100 to still end up at $700? We don’t use the scurvy trick of giving the lowest bid in the universe to get our foot in the door only to keep adding expenses once you commit to using our services. Please note that this policy is unique as even in the engineering industry, if a contractor finishes a project for less than they had quoted, they are entitled to simply pocket the overestimation as bonus profit which can be many millions of dollars. Because we care for our clients, we will only take what it took to do the work as we have your best interests at heart.
Doing What's Right
Another instance where we commit to put our clients above our own interests is found in the rare instances when we make errors. We all make mistakes: how we deal with it is another matter. All expenses for materials and labour to correct a mistake we made is covered out of our own pocket: we don’t charge for mistakes. We do what is right by you: we know you will do what is right by us.
Privacy Policies:
Privacy Policy
What personal information we collect
We collect personal information that you voluntarily provide when making an enquiry or engaging our services. This may include your name, phone number, email address, site address, and any other information you choose to provide.
How we collect information
Personal information is collected when you:
Submit an enquiry or request a quote via our website forms (including Jotform or Google Forms)
Contact us by phone, email, or other direct communication
Information submitted through forms is stored in secure spreadsheets for the purpose of managing quotes, bookings, and project details.
Why we collect your information
We use your information to:
Respond to enquiries and provide quotes
Deliver landscaping services
Communicate with you regarding your project
Meet legal, accounting, and record-keeping obligations
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely and accessed only by authorised personnel.
Sharing of personal information
We do not sell or rent your personal information. Your information may only be shared where necessary to:
Provide our services
Deliver materials to your site via trusted third-party vendors
Comply with legal obligations
Work with trusted service providers who assist our operations (such as accounting software or form management platforms)
All third parties are required to handle your information securely and only for the purpose of providing the service.
Cookies
Our website may use basic cookies for functionality and performance. These cookies do not collect personally identifiable information.
Accessing or correcting your information
You may request access to, or correction of, your personal information by contacting us.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Responsibility and Confidentiality
Cookies and Website Privacy
We respect your privacy. You may decline all non-essential cookies via the pop-up; essential cookies required to run the website cannot be disabled. Non-essential cookies we use are strictly analytical, helping us understand page popularity and site engagement. No personal data outside this website is collected.
External Links
Links to LinkedIn or Facebook direct you to those platforms and are not governed by this website’s privacy policy.
Personal Data Protection
Any personal information you voluntarily provide—such as name, contact details, address, date of birth, visa or work history, payment information, or other sensitive data—is strictly confidential and handled in accordance with Australian privacy laws.
Photos of Work
We take before-and-after photos of completed work, focusing on the project while keeping residences unidentifiable. If you prefer not to have images published, you may opt out in our Terms & Conditions when asked to read and sign. Please note that opting out may result in higher charges.
Thank you for taking the time to find out about our business!
We look forward to working with you!